Shipping Methods and Cost:
Shipping delivery time provided below is an estimate only. Packages will on average, arrive sooner than these dates. Variables like weather, route, or other uncontrollable circumstances may cause your package to be delayed and delivered beyond what is estimated. We do not ship on Saturdays, Sundays and/or nationally observed US holidays.
International orders will be delivered in roughly 10-20 business days; however, timing will vary depending on your location. It is the customer’s responsibility to track and follow up with the local post office once the shipment has entered the country. We are not responsible for any customs or import fees placed on orders entering foreign countries. *The shipping fee is not the customs fee for the order. Worldwide Expedited Standard and Worldwide saver UPS includes in house customs clearance.
Please be advised the above time frames are approximations, and may be affected by weather, postal system delays, customs clearance, etc. We are not responsible for any delays due to incorrect addresses, incomplete shipping addresses, customer not being home to sign for the package, or any other delays that may occur.
Business day cutoff time is 2 pm EST, Monday through Friday. Order received after 2 pm EST will be processed the next business day.Shipment tracking number is emailed to the customer within 2-3 business days from the order date. It is customer’s responsibility to track the package on www.usps.com or www.ups.com. Once tracking information has been provided, that specifies your package has been picked up by the carrier from our facility.
We ship to APO/FPO addresses and to all military bases.
NOTE: If you would like to add signature confirmation at the time of delivery, please send us an email with your order number.
We can only accept returns/exchanges on Esha Products that are damaged upon receiving within 21 days of delivery. Any claim for the damaged item must be accompanied by a photo displaying the evidence for claim. Return credit will be issued after the inspection of returned item is completed and always be issued to the same card to which they were originally charged.
We would not be able to accept exchanges or issue refunds as hair accessories are considered a hygienic product with strict shipping regulations. We are not alone – other hair suppliers do not allow returns of used items for the same reasons.
For any unclaimed shipments being sent back to Esha Girl, please be advised we do not issue refund on shipping.
Please contact us at [email protected] for further information